Customer Success (Arabic-speaking preferred)

Responsibilities

• Build strong relationships with clients, ensuring their engagement with the Winnow system.
• Understand clients’ current situation and needs to tailor the best solutions for them.
• Take a consultative approach to keep clients engaged in food waste management using Winnow.
• Proactively analyze client reports and troubleshoot issues with clients when needed.
• Manage KPIs jointly with the client and Winnow’s senior team to ensure the system delivers a strong business case and implement changes where necessary.
• Collaborate closely with internal teams from different departments (Product, Finance, Customer Support, etc.).
• Take initiative to improve internal processes and procedures in line with Winnow International standards.
• Provide hands-on daily support and interaction for clients, addressing their needs directly.
• Manage project plans, facilitate client onboarding, drive waste reduction, and sustain system adoption.

Requirements

• Degree educated or equivalent.
• 2-3 years work experience in Customer Success, or demonstrable relevant experience in a multi-national environment (Client Success / Delivery, Project Management, Account Management, Consultancy).
• Intermediate level of Excel and working knowledge of PowerPoint.
• Results-driven, highly motivated, and data-focused.
• Proven ability to provide excellent customer service, stay calm under pressure, and manage demanding individuals.
• Comfortable with ownership, accountability, and working both independently and as part of a team.
• Experience building relationships across teams and locations.
• Strong written and verbal communication and presentation skills.
• Persuasive and personable; enjoy building customer relationships.
• Excellent attention to detail and ability to spot inconsistencies in data.
• Excellent scheduling, prioritization, and time management skills; able to work to tight deadlines and manage multiple tasks concurrently.
• Open to applicants seeking their second role or starting their Customer Success career.

Benefits

• Competitive base salary
• 2 Wellness hours per month plus AED 204 monthly wellness allowance
• 22 days paid vacation plus national holidays and option to buy 5 additional days
• Private health insurance and eye care allowance
• Annual economy flight to home country
• Life insurance (3 times base salary)
• Company stock options
• Discretionary Customer Success bonus scheme
• 24/7 Employee Assistance Programme
• AED 1,370 annual learning and development allowance
• Free breakfast and snacks on office days
• Early Finish Fridays (log off at 3 PM if tasks complete)
• Positive office environment and hybrid work arrangement (office on Tuesdays and Thursdays, home on other days if role allows)
• Purpose-driven work solving food waste
• Talented and committed team with broad experience

About the Company

Food waste is a $1 trillion problem, costing over 1% of global GDP. Winnow, founded in London in 2013, is dedicated to helping the hospitality industry prevent food waste using technology, including their award-winning AI solution, Winnow Vision. With over 90 countries in operation and blue-chip clients like Accor, IKEA, IHG, and Marriott, Winnow's solutions help clients reduce pre-consumer food waste by 50%-70%, yielding up to 8% in food cost savings and improving profitability significantly. Winnow has received accolades including the Sunday Times Best Places to Work (2025), as well as FoodTech 500 and Impact 50's most impactful companies. With a values-driven, collaborative and diverse culture, Winnow is committed to both people and planet positive outcomes and is growing rapidly in the MENA region.