School Experience Manager

Responsibilities

• Manage relationships with a portfolio of schools in Europe, the Middle East, and Africa through regular engagement, communication, and onsite visits.
• Creatively use communication tools to maximize meaningful client interaction.
• Partner with regional leads to identify opportunities for client engagement through events and digital communities.
• Leverage internal teams (Support, Implementation, Professional Development) to address client needs.
• Provide consultative partnerships to optimize product and service outcomes for clients.
• Track and analyze client portfolio health, identifying and addressing at-risk situations with regional leaders.
• Meet retention and renewal goals through strong relationship management and communication.
• Manage past-due invoices (60+ days).
• Identify and execute micro-campaigns to drive client engagement and growth.
• Prospect cross-sell and upsell opportunities for the Sales team and partner closely to nurture these leads.

Requirements

• Strong problem-solving skills
• Experience in K-12 education, particularly with educational technology
• Teamwork and cross-functional collaboration
• Business acumen and market awareness
• High ethical standards and integrity
• Strategic thinking and adaptability
• Dependability and commitment to follow-through
• Organizational and prioritization skills
• Initiative, drive, and growth mindset
• Excellent verbal and written communication
• Proficiency or willingness to learn business tools like Salesforce, HubSpot, Zoom, Skype, Slack

All qualified applicants will be considered regardless of background. Only shortlisted candidates will be contacted due to volume.

Benefits

• Competitive salary with eligibility for a sales team variable compensation plan
• Professional development budget
• Unlimited book budget
• Monthly health and wellness allowance
• Friendly team atmosphere and socials
• Valid passport required for occasional travel/business needs

About the Company

Founded in 2006, Faria Education Group is a global leader in international education systems and services, supporting over 10,000 schools and 4 million students in 155 countries. Our integrated suite covers curriculum management, admissions, teaching and learning, and school-home communication. We are committed to innovation, data security, and high-quality training for international schools, offering IB Diploma and Cambridge online courses, revision programs, and more. Our platforms include ManageBac, OpenApply, Atlas, SchoolsBuddy, Pamoja, Wolsey Hall, and Oxford Study Courses. Join us as we transform education and empower communities worldwide.