School Success Lead, Dubai UAE

Responsibilities

• Serve as the key account manager for schools in the UAE region.
• Work directly with schools to ensure a high-quality customer experience for both new and existing clients.
• Drive business growth through onboarding, retention, and rollout of the Komodo platform at schools.
• Develop and implement customer success strategies for educational partners.
• Conduct quarterly customer reviews, lead training sessions, participate in webinars, create content for customers, and deliver effective workshops.
• Support the growth of Komodo’s school community and client network in the UAE.
• Achieve annual KPIs to support company growth.
• Collaborate with in-market team members to run events and community gatherings.
• Manage your own full-time work schedule, covering core responsibilities as required.

Requirements

• At least 2 years of customer success or equivalent experience
• Experience across the full customer sales cycle
• Strong grasp of customer success processes
• Account management and contract growth experience
• Proven ability to deliver training sessions and presentations (in-person and virtual)
• Experience with CRM systems
• Availability to travel as needed internationally and domestically
• UAE residence
• UAE driving license and own a car
• Exceptional communication, both verbal and written
• Able to work fully remote and manage time zone crossovers with HQ
• Ability to work independently and in a team
• Flexible and adaptable to frequent change

Preferred Qualifications

• Prior experience working in or with the education sector
• Conference speaking experience
• Content creation for customer engagement or workshops

Benefits

• Work from home for a New Zealand-based edtech startup as the in-market representative
• Annual Wellbeing Allowance
• Employee Assistance Program (EAP)
• Personal Development Allowance & monthly 1:1s
• Access to mentors, courses, and learning resources
• ESOP (Employee Stock Ownership Plan)
• Annual pay review
• Annual Komodo Week in New Zealand (company covers travel during NZ winter)
• Komodo EOY Annual Awards
• Compensation includes a monthly package of 15,000 - 17,000 AED (commensurate with experience), commission, ESOP, car allowance, phone allowance, health insurance, and working visa if required

About the Company

Komodo is an edtech startup focused on improving wellbeing at schools, enabling students and staff to thrive. Komodo provides tailored software solutions to leading independent schools, offering visibility and measurement tools for school wellbeing strategies. The company collaborates with educational partners worldwide, promoting best practices for student and staff mental health.