Account Director

Responsibilities

• Own the end-to-end relationship for 5–10 enterprise customers, driving retention, expansion, and executive trust
• Develop and execute account growth strategies, identifying upgrade and expansion opportunities
• Lead renewals and commercial negotiations in partnership with leadership
• Build strong relationships with senior stakeholders and procurement teams
• Translate customer goals into scalable creative programs and solutions
• Partner with Project Managers and Producers to ensure seamless delivery across workstreams
• Act as the senior escalation point, resolving issues quickly and maintaining customer confidence
• Monitor account health, burn rates, and pacing to ensure performance and profitability
• Develop ROI-driven business cases that demonstrate the value of Superside's model
• Identify opportunities to leverage AI and automation to improve customer outcomes
• Coach and develop PMs and Producers to raise the bar on delivery and customer management
• Partner with Creative, Product, and Operations to align on resourcing and execution

Requirements

• 5–10+ years of experience in account management or client services in creative, marketing, or digital environments
• Proven track record of managing and growing enterprise or high-value global accounts
• 3–5+ years in an account leadership role
• Strong commercial acumen with ownership of revenue, retention, and growth targets
• Experience working with enterprise, SaaS, D2C, or B2B clients
• Proven ability to manage senior stakeholders and navigate complex organizations
• Experience leading and developing cross-functional teams
• Strong operational mindset with the ability to scale delivery while maintaining quality
• Excellent communication skills with a structured, solution-oriented approach

About the Company

Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale.