Account Manager-Internal Opening

ABC Legal Services

WorldwideFully remoteFull TimeMid LevelCustomer Service
USD 40,000–50,000 a yearPosted 3h ago

Why we think you can apply

Hiring model
Open worldwide · the employer states no country restriction
Work from
Anywhere, the UAE included

Posted 3 hours ago · apply link checked 2 hours ago

About the role

Responsibilities

  • Build and maintain long-lasting customer relationships
  • Communicate with clients to understand and address their needs
  • Help resolve issues and track client processes
  • Deliver exceptional day-to-day client service
  • Act as liaison between customers and internal teams
  • Develop key relationships across accounts
  • Meet sales goals with current and new customers

Requirements

  • 3-5 years in customer support and/or account management
  • Track record of increasing client satisfaction, adoption and retention
  • Understanding of the account management journey
  • Experience with agile processes and development-ready stories
  • Prior experience with SaaS platforms
  • Strong communication and interpersonal skills

Benefits

  • Health, dental and vision insurance
  • 401(k) with company matching
  • Paid time off and paid holidays
  • Life, AD&D and long-term disability insurance
  • Flexible spending accounts and pet insurance

About the Company

ABC Legal Services is the national leader in service of process, with offices across the US and headquarters in Seattle. Only internal applicants will be considered.

What we look for

  • 3-5 years in customer support and/or account management
  • Track record of increasing client satisfaction, adoption and retention
  • Understanding of the account management journey
  • Experience with agile processes and development-ready stories
  • Prior experience with SaaS platforms
  • Strong communication and interpersonal skills
Account ManagementSAASCustomer SuccessAgile
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