Account Manager Team Lead
eLEND
WorldwideFully remoteFull TimeManagerReal Estate
USD 80,000–100,000 a yearPosted 5 hours ago5h agoApply link checked 5 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 5 hours ago · apply link checked 5 hours ago
About the role
Responsibilities
- Provide hands-on leadership, coaching, and direction to Account Managers
- Maintain visibility into the team's pipeline, including loan aging, outstanding items, and SLA performance
- Monitor team volume and capacity to distribute work appropriately
- Serve as a primary leadership contact for partner, Sales, and internal escalations
- Research and assist with cures, exceptions, and loan-level issues
- Monitor individual and team performance against established KPIs
- Identify knowledge and skill gaps and provide targeted coaching
- Encourage team members to identify process improvements and workflow efficiencies
- Ensure compliance with established company procedures and regulatory requirements
- Build strong working relationships with Underwriting, Closing, Compliance, and Credit teams
Requirements
- Mortgage processing, account management, or mortgage operations experience with a strong understanding of the loan lifecycle
- In-depth knowledge of mortgage products, agency and investor guidelines, and regulatory requirements
- Previous leadership, team lead, mentoring, or coaching experience preferred
- Strong client-service mindset and ability to build effective relationships with Sales and broker partners
- Ability to troubleshoot complex loan scenarios and identify appropriate solutions
- Proficiency with mortgage lending software and Loan Origination Systems such as Encompass
- Ability to manage multiple priorities in a high-volume, deadline-driven environment
- Strong attention to detail, accuracy, and quality
Benefits
- Competitive compensation $80,000 - $100,000
- Comprehensive medical, dental, and vision coverage
- 401(k) plan with company participation
- Paid time off and company holidays
- Professional development and career growth opportunities
About the Company
eLEND is committed to delivering an exceptional mortgage experience through innovation, technology, operational excellence, and client-focused partnership. The Account Management team plays a critical role in connecting Sales, broker partners, and Operations to help loans move efficiently toward closing.
What we look for
- Mortgage processing or account management experience
- In-depth knowledge of mortgage products and guidelines
- Previous leadership or coaching experience preferred
- Proficiency with Encompass or similar LOS
- Strong problem-solving and escalation management skills
LeadershipOperationsEncompass
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