Account Supervisor

Responsibilities

• Manage day-to-day client relationships and serve as a proactive point of contact
• Build trusted client relationships through understanding business objectives and KPIs
• Support senior team members with account planning and client strategy
• Collaborate with cross-functional teams to develop and execute digital strategies
• Identify upsell and cross-sell opportunities to expand client relationships
• Own client-facing deliverables including briefs, SOWs, pricing estimates, and presentation decks
• Manage project scope, timelines, budgets, and resources across multiple initiatives
• Provide clients with performance reporting, insights, and recommendations
• Mentor and support junior team members

Requirements

• 6 years of account management or client service experience in an agency environment
• Proven success managing large-scale integrated digital programs
• Strong digital marketing experience with technical knowledge of platform integrations and CMS
• Advanced knowledge of analytics and CRM platforms like Adobe Analytics, Google Analytics, HubSpot, or Salesforce
• Experience with B2B and/or B2C marketing
• Strong understanding of project scope, budgets, and account operations
• Excellent communication, presentation, and organizational skills
• Demonstrated leadership and team-building capabilities

Preferred Qualifications

• Experience identifying and applying AI opportunities to improve marketing programs

About the Company

Qualified Digital (QD) is a full-service digital agency focused on imagining, building, measuring, and improving digital experiences across marketing ecosystems. We focus on the integration of experience strategy, WCM/CMS strategy, marketing automation, CDP, and data analytics.