AI Operations Executive
Darwin AI
WorldwideFully remoteFull TimeExecutiveCustomer Service
Posted 3 months ago3mo agoApply link checked 5 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 3 months ago · apply link checked 5 hours ago
About the role
Responsibilities
- Carry out the onboarding process of new client accounts to ensure successful launch
- Conduct kick-off meetings to align expectations and gather requirements
- Build and configure AI assistants using internal tools based on client business logic
- Collaborate with Sales, Customer Support, and Product teams for seamless handoffs
- Maintain consistent client communication via WhatsApp to resolve blockers
- Deliver high-quality initial versions of AI assistants promptly
- Monitor onboarding timelines to ensure launches meet SLAs
- Provide initial training and resources to help clients test their AI agents
Requirements
- Proven experience in Customer Experience, Onboarding, or Technical Support
- Ability to translate client needs into technical configurations
- Experience creating and managing JSONs and understanding structured logic flows
- Familiarity with automation tools like Zapier is a plus
- Strong organizational skills for managing multiple parallel projects
- Excellent verbal and written communication skills
- Passion for technology and artificial intelligence
Benefits
- Language Classes: Access to English, Portuguese, and Spanish classes
- OpenAI or Gemini Premium License: Complimentary access for personal or professional use
- Paid Time Off: 25 days per year of paid vacations and holidays
What we look for
- Experience in Customer Experience, Onboarding, or Technical Support
- Ability to translate requirements into technical configurations
- Experience with JSON and structured logic flows
- Familiarity with Zapier
- Strong organizational skills
- Excellent communication skills
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Darwin AI
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