Analista de Sucesso do Cliente - Retenção (Savers) | RD Station (Remoto)

Responsibilities

• Diagnose customer problems via call or Zoom to understand cancellation motivations
• Propose solutions that connect customer pain points to RD Station's value proposition
• Negotiate contract terms and product renewals to reduce churn
• Manage the end-to-end retention process, maintaining qualitative and quantitative interaction records

Requirements

• Previous experience in roles involving direct customer negotiation (Pre-sales, Sales, Recovery, Collections, Renewals, or CS)
• Resilience to handle difficult negotiations and overcome sales objections
• Ability to diagnose business scenarios and propose growth strategies
• Multi-tasking profile capable of managing high demand volumes

Preferred Qualifications

• Experience or courses in Digital Marketing, Customer Success, or Inside Sales
• Knowledge of sales techniques, public speaking, storytelling, rapport, and negotiation
• Experience working with high targets or high volumes of service
• Strong communication skills with stakeholders across CS, Sales, CX, Finance, and Legal teams