Arabic Speaking Executive - Cargo Service

Responsibilities

• Handle inbound and outbound customer service calls related to air cargo operations
• Provide accurate information on shipment status, bookings, schedules, and documentation
• Coordinate with operations, airline partners, and logistics teams
• Resolve customer queries and complaints in a timely and professional manner
• Maintain accurate records of customer interactions in internal systems
• Ensure adherence to operational procedures and service standards
• Support shift-based operational requirements

Requirements

• Fluency in Arabic and English
• 1–3 years of experience in customer service or call center operations
• Experience in air cargo, airline, logistics, freight forwarding, or aviation preferred
• Strong communication and customer handling skills
• Ability to work in a fast-paced, shift-based environment
• Good problem-solving skills and attention to detail
• Experience with cargo/airline systems or CRM tools
• Strong organizational and multitasking abilities
• Customer-first mindset with professional attitude
• Must be based in the UAE

Benefits

• AED 5,000