Assistant Manager - Ticket Office

Responsibilities

• Assist with managing Ticket Office operations for the resort
• Build, program, maintain, and manage all ticketed events in the ticketing system
• Troubleshoot ticketing software and hardware issues
• Monitor online sales and generate required reports
• Process ticket orders for executives, promoters, marketing, and artists
• Oversee day-to-day operations of the Ticket Office and Ushers
• Assist with training, scheduling, and payroll for the department
• Coordinate with Concierge, Front Desk, and Advertising to facilitate department needs
• Communicate with Producers and Stakeholders to ensure successful events

Requirements

• High school diploma or equivalent
• Minimum of 3 years in Ticket Office Management
• Experience with large-scale ticketing partners (e.g., Ticketmaster)
• Experience managing union employees
• Ability to manage staff and perform under pressure in stressful environments
• Strong organizational skills and attention to detail
• Ability to work a flexible schedule including evenings, weekends, and holidays
• Ability to work with individuals from diverse cultures and backgrounds

Preferred Qualifications

• Knowledge of various ticketing systems
• Experience building and creating shows within ticketing systems

Benefits

• Attractive salary paid in AED
• Excellent leave policy
• Healthcare package
• Incentive programs

About the Company

Wynn Al Marjan Island will be the first integrated resort in the UAE, set to open in 2027 in Ras Al Khaimah. The resort will feature 1,530 rooms, 22 restaurants, a theater, a beach club, and a five-star spa.