Associate Production Support Engineer, Tier I

Redox

WorldwideFully remoteFull TimeEntry LevelInformation Technology
Posted 3h ago

Why we think you can apply

Hiring model
Open worldwide · the employer states no country restriction
Work from
Anywhere, the UAE included

Posted 3 hours ago · apply link checked 3 hours ago

About the role

Responsibilities

  • Serve as the first line of technical support for Redox customers
  • Resolve day-to-day connectivity, configuration, and messaging issues
  • Monitor production feeds
  • Diagnose technical issues quickly using troubleshooting skills
  • Educate customers and technical partners on the use of self-service tools such as config modifiers, log inspector, alerting, and translation sets

About the Company

Redox is on a mission to accelerate healthcare's transformation with useful data. The Redox Engine is a flexible interoperability platform that connects and powers real-time healthcare data exchange across a network of 12,000+ systems and organizations.

What we look for

  • Technical troubleshooting skills
  • Strong communication skills
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