Associate Vice President - Service Communications Management
RAKBANK
On-siteFull TimeManagerFinance & Banking
Posted 1 day ago1d agoApply link checked 22 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- The employer's office · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 1 day ago · apply link checked 22 hours ago
About the role
Responsibilities
- Lead and optimize the servicing and transactional customer communications ecosystem
- Manage communication platforms and drive cost optimization
- Strengthen governance and oversee service recovery communications
- Leverage AI to enhance communication quality, efficiency, and customer experience
Requirements
- Proven experience in service communications management
- Ability to manage complex communication platforms
- Expertise in governance and cost optimization strategies
- Experience implementing AI tools to improve customer experience
What we look for
- Experience in service communications management
- Ability to optimize communication platforms
- Knowledge of governance and cost optimization
- Experience with AI for communication enhancement
AIGovernanceCost OptimizationService Communications
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RAKBANK
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