Audio Specialist

Responsibilities

• Create and execute role-play–based evaluation scenarios simulating realistic customer service interactions in travel, finance, and telecommunications
• Contribute to the development of diverse and representative datasets for conversational audio agents
• Evaluate model performance across qualitative and quantitative metrics including task accuracy, naturalness, and audio quality
• Ensure evaluations reflect real customer expectations for clarity and conversational flow

Requirements

• English proficiency across reading, listening, writing, and speaking
• Strong verbal communication skills in a simulated customer support context
• Access to a high-quality microphone for clean audio input
• Basic computer programming literacy, including JSON structures and familiarity with functions and methods
• Ability to reason about structured data and simple logic
• Device capable of running audio recording software and handling large technical documentation

About the Company

This project is dedicated to assessing and benchmarking advanced agentic audio models to optimize performance for real-world customer support use cases.