Back-Office Coordinator

Responsibilities

• Handle inbound calls and emails in both French and English
• Provide quotes to prospective clients
• Schedule and coordinate crews and dispatch
• Process payments
• Manage rebooking and follow-up with clients
• Use Quo for phone and Zoho CRM for client and job tracking

Requirements

• Fluent French and clear, neutral English
• Strong customer service instincts and empathy
• Experience handling incoming phone calls
• Comfortable working with CRM and phone systems
• Background in customer service, dispatching, or logistics is a plus