Bilingual Customer Support Specialist
Sqdm
Completely RemoteFull TimeCustomer Service
Posted Today
Job description
Responsibilities
- Diagnose, resolve, and document incidents through direct customer interaction
- Troubleshoot technical issues for users
- Create knowledge base articles and user guides
- Document solutions for technical processes
Requirements
- Over 2 years of experience in support for Salesforce-based products
- Experience working with clients in the financial or lending sector
- Hands-on experience with Sales Cloud and Service Cloud
- Experience using Jira Service Desk or other ticketing systems
- Technical troubleshooting skills
- Bilingual proficiency
Benefits
- Negotiable salary
- Remote work
- Sponsorship for technical certifications
- Access to Platzi
- Corporate agreements
Skills & tools
SalesforceJira
What the team is looking for
Use this list as a quick fit check before you apply.
- 012+ years Salesforce product support experience
- 02Financial or lending sector experience
- 03Sales Cloud and Service Cloud proficiency
- 04Technical troubleshooting skills
- 05Jira Service Desk or ticketing system experience
- 06Bilingual
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Job details
- Work model
- Completely Remote
- Commitment
- Full Time
- Category
- Customer Service
- Posted
- Today
AdWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matches