Bilingual Customer Support Specialist
SQDM
WorldwideFully remoteFull TimeSeniorCustomer Service
Posted 2 months ago2mo agoApply link checked 4 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 2 months ago · apply link checked 4 hours ago
About the role
Responsibilities
- Diagnose, resolve, and document incidents through direct customer interaction
- Troubleshoot technical issues for users
- Create knowledge base articles and user guides
- Document solutions for technical processes
Requirements
- Over 2 years of experience in support for Salesforce-based products
- Experience working with clients in the financial or lending sector
- Hands-on experience with Sales Cloud and Service Cloud
- Experience using Jira Service Desk or other ticketing systems
- Technical troubleshooting skills
- Bilingual proficiency
Benefits
- Negotiable salary
- Remote work
- Sponsorship for technical certifications
- Access to Platzi
- Corporate agreements
What we look for
- 2+ years Salesforce product support experience
- Financial or lending sector experience
- Sales Cloud and Service Cloud proficiency
- Technical troubleshooting skills
- Jira Service Desk or ticketing system experience
- Bilingual
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