Bilingual Medical Appointment Coordinator

Responsibilities

• Contact assigned clients by phone, text and email in English and Spanish to schedule telemedicine and MRI appointments
• Coordinate with providers and imaging facilities to find suitable openings
• Send appointment reminders and check in on the day of appointments
• Follow up on missed or canceled appointments and reschedule promptly
• Confirm completed appointments and document outcomes in the case management system
• Communicate status updates and hand-offs to Client Representative and Case Management teams

Requirements

• Fluent or native English and Spanish, spoken and written
• 1+ years of experience in medical scheduling, patient access, call center or customer service
• Warm, patient phone presence with anxious or frustrated callers
• Strong organization and follow-up
• Comfort learning new software and managing high scheduling volume
• Ability to protect confidential client and health information
• High school diploma or equivalent

Preferred Qualifications

• Experience scheduling imaging or radiology appointments
• Familiarity with medical terminology or telehealth platforms
• Law firm, personal injury or insurance experience
• Prior EHR or case management system experience

Benefits

• Remote contract position with opportunities to grow

About the Company

Alexander Shunnarah Trial Attorneys is a rapidly growing personal injury law firm based in Alabama with offices across the nation.