Billing Operations Specialist

About the Company

SKELAR is a venture builder that builds companies. Founders create consumer businesses that become global leaders in EdTech, Mental health, Petcare, FashionTech, and more. Our tech products are used by over 10 million people worldwide.

Responsibilities

• Monitor payment infrastructure and key metrics
• Manage payment incidents including failed payments, refunds, disputes, and chargebacks
• Investigate complex payment cases such as unauthorized payments and suspicious transactions to find root causes
• Communicate with users regarding payment issues via ticket-based systems
• Work with fraud cases and analyze fraud patterns
• Interact with stakeholders across product, support, payments, and compliance teams

Requirements

• Basic understanding of online payments and fraud patterns
• English proficiency at B1+ level (written and spoken)
• Readiness to work night shifts (19:00 — 03:00)
• Analytical approach to problem investigation
• Ability to work in a multitasking environment with frequent process changes
• Experience working with SLAs and escalations
• Proactive mindset for process improvement

Preferred Qualifications

• Practical experience with failed payments, refunds, disputes, and the chargeback lifecycle
• Experience with ticket-based systems like Zendesk or similar
• Strong sense of ownership and result-driven attitude