Billing Support Specialist
Supabase
WorldwideFully remoteFull TimeMid LevelCustomer Service
Posted 3 hours ago3h agoApply link checked 2 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 3 hours ago · apply link checked 2 hours ago
About the role
Responsibilities
- Provide initial and timely responses to billing and pre-sales support cases
- Debug user-specific issues such as failed payments, unsettled invoices, and payment extensions
- Triage support cases and escalate to technical or business team members
- Identify where internal tooling could improve support efficiency
- Reproduce issues and create test cases when relevant
Requirements
- 2+ years of billing support experience with technical customers
- Excellent communication skills and fluent English
- Ability to communicate across technical and non-technical audiences
- Experience with async or globally distributed teams
- Comfort navigating ambiguity and moving quickly
Preferred Qualifications
- Proficiency in SQL
Benefits
- Fully remote with WeWork or co-working allowance
- ESOP equity ownership
- Tech allowance for work equipment
- 100% health insurance for employees, 80% for dependents
- Annual company off-site
- Flexible asynchronous work
- Annual education allowance
About the Company
Supabase is a born-remote, open-source-first company with about 400 team members across 60+ countries. It builds developer tools used by a large open-source community.
What we look for
- 2+ years of billing support experience with technical customers
- Excellent communication skills and fluent English
- Ability to communicate across technical and non-technical audiences
- Experience with async or globally distributed teams
- Comfort navigating ambiguity and moving quickly
- Proficiency in SQL
SQLCustomer ServiceTechnical SupportDocumentationTroubleshooting
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Supabase
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NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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