Business Development Manager

About the Company

CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more.

Responsibilities

• Hunting and winning new business in the UAE to meet new business targets
• Manage and nurture a diverse portfolio of accounts to achieve sustained success
• Cultivate positive and lasting relationships with clients as their primary point of contact
• Address individual customer needs with a proactive and solution-oriented approach
• Expand business footprint by leveraging existing and potential customer networks
• Resolve conflicts efficiently and provide timely solutions to customer issues
• Provide guidance and supervision to account representatives to drive sales growth
• Regularly report on the status of accounts and transactions
• Set, communicate, and track sales account targets aligned with company objectives
• Monitor key sales metrics including quarterly results and annual forecasts
• Implement strategic actions to enhance sales performance and identify growth opportunities

Requirements

• Proven track record in a business development role within a technical/SaaS environment
• Hands-on experience in new business sales with excellent customer experience delivery
• Familiarity with CRM software and proficiency in MS Office (particularly Excel)
• Solid understanding of sales performance metrics
• Exceptional communication and negotiation skills
• Bachelor's degree in Business Administration, Marketing, or a related field
• Strong business acumen with a proactive problem-solving attitude
• Market knowledge of the MENA region