Business Operations Specialist BZ

Responsibilities

• Manage and coordinate business operations, workflows, and processes to ensure efficiency and accuracy
• Monitor daily operational activities, deadlines, deliverables, and performance
• Analyze business processes to identify inefficiencies, gaps, and opportunities for improvement
• Develop, document, and maintain standard operating procedures and process documentation
• Prepare and analyze reports, dashboards, and operational performance metrics
• Coordinate with cross-functional teams, clients, vendors, and stakeholders to resolve operational issues
• Support the implementation of new processes, systems, tools, and business initiatives
• Maintain accurate records, databases, and operational documentation
• Investigate discrepancies, identify root causes, and coordinate solutions
• Support managers and leadership with operational analysis and special projects

Requirements

• Previous experience as a Business Operations Specialist, Operations Analyst, or similar role
• Experience supporting or managing business operations and cross-functional processes
• Experience with process improvement, workflow management, and operational documentation
• Experience preparing reports, analyzing data, and tracking performance metrics
• Strong proficiency in Google Workspace or Microsoft Office
• Experience working with spreadsheets, databases, CRM platforms, or business management systems
• Strong communication skills and experience working with internal and external stakeholders
• Reliable internet connection and a suitable setup for remote work
• English proficiency for working with English-speaking teams and clients