Business Operations Specialist RO

Responsibilities

• Manage and coordinate business operations, workflows, and processes to ensure efficiency and accuracy
• Monitor daily operational activities, deadlines, deliverables, and performance
• Analyze business processes to identify inefficiencies, gaps, and opportunities for improvement
• Develop, document, and maintain standard operating procedures, workflows, and process documentation
• Prepare and analyze reports, dashboards, spreadsheets, and operational performance metrics
• Track key performance indicators and provide insights to support business decisions
• Coordinate with cross-command functional teams, clients, vendors, and stakeholders to resolve operational issues
• Support the implementation of new processes, systems, tools, and business initiatives
• Maintain accurate records, databases, reports, and operational documentation
• Investigate discrepancies, identify root causes, and coordinate appropriate solutions
• Follow up on pending tasks, requests, and action items to ensure timely completion
• Support managers and leadership with operational analysis, reporting, and special projects
• Assist with resource planning, scheduling, and coordination of business activities
• Identify opportunities to improve productivity, efficiency, cost-effectiveness, and service quality
• Monitor operational risks and escalate significant issues when necessary
• Contribute to continuous improvement initiatives and help establish scalable operational processes

Requirements

• Previous experience as a Business Operations Specialist, Operations Specialist, Business Operations Analyst, Operations Coordinator, or similar role
• Experience supporting or managing business operations and cross-functional processes
• Experience with process improvement, workflow management, and operational documentation
• Experience preparing reports, analyzing data, and tracking performance metrics
• Strong proficiency in Google Workspace or Microsoft Office
• Experience working with spreadsheets, databases, or CRM platforms, or business management systems
• Ability to manage multiple priorities while consistently meeting deadlines
• Strong communication skills and experience working with internal and external stakeholders
• Ability to work independently while collaborating effectively with cross-functional teams
• Reliable internet connection and a suitable setup for remote work
• English proficiency is required