Business Support Officer

Responsibilities

• Act as main contact point between Community Banking and RBCU, ORM and Compliance
• Implement Group ORM policies and procedures within Community Banking
• Assist with control testing, RCSA and KRI scoring on the GRC system
• Handle complaint management and resolution within agreed timelines
• Analyse irregular transactions to identify potential fraud and raise STRs to compliance
• Oversee client fund movement reporting and review user access
• Prepare department MIS and support ODD reporting
• Act as primary representative in audits, including CMAT, internal, external and Sharia audits
• Assist with SOP reviews and creation of new SOPs
• Manage business continuity planning and testing
• Handle Financial Crime Risk Assessment annual tasks
• Ensure adherence to consumer protection regulations

Requirements

• Bachelor's degree
• 4-6 years in governance, quality or operational risk control
• UAE-based experience required
• Strong writing skills and SOP drafting ability
• Strong Microsoft Office skills
• Understanding of financial terms and performance tools
• Ability to work independently and in cross-functional teams

About the Company

• Abu Dhabi Islamic Bank is a sharia-compliant bank headquartered in Abu Dhabi.