Butler Service Desk Agent
Marriott International · Abu Dhabi
On-site · Abu DhabiFull TimeMid LevelCustomer Service
Posted 7 days ago1w agoApply link checked 11 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates · Abu Dhabi
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Abu Dhabi · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 7 days ago · apply link checked 11 hours ago
About the role
Responsibilities
- Act as the primary point of contact for all telephone correspondence within the hotel
- Answer all phone calls within 3 rings with a warm welcome
- Coordinate guest requests with relevant departments
- Maintain knowledge of Marriott Bonvoy Program, hotel occupancy, and room types
- Manage messaging functionality and guest profiles via GXP
- Prepare and manage Wake Up Call logs
- Report maintenance faults and damage to the maintenance department
- Ensure thorough daily shift handovers
Requirements
- 2 years of work experience in a luxury hotel
- Competent in messaging functionality and GXP basics
- Strong communication and relationship-building skills
- Ability to handle guest complaints and coordinate with Front Office and Housekeeping
About the Company
The St. Regis is part of Marriott International, a brand leader offering a powerful portfolio of luxury properties worldwide. The St. Regis Abu Dhabi is a Forbes Travel Guide 5-Star rated hotel dedicated to providing bespoke and anticipatory service.
What we look for
- 2 years luxury hotel experience
- Knowledge of Marriott Bonvoy Program
- Proficiency in messaging functionality
- Strong communication skills
- Understanding of room types and attributes
Customer ServiceHospitality
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Marriott InternationalAbu Dhabi
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