Call Center Agent
ADIB
On-siteFull TimeCustomer Service
Posted 1 month ago1mo agoApply link checked 2 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- The employer's office · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 1 month ago · apply link checked 2 hours ago
About the role
Responsibilities
- Handle inbound and outbound calls according to organizational procedures and schedules
- Proactively offer customers registration for IVR and SMS services
- Escalate customer queries, complaints, and potential risks through proper channels
- Follow up with customers via telephone or email following initial sales contact
- Explain products, services, and pricing to customers
- Obtain and accurately enter customer information and orders into the system
- Initiate outbound calls to new and existing bank customers
- Meet or exceed daily, weekly, and monthly sales targets
- Cross-sell and up-sell various banking products to qualifying customers
- Maintain accurate data on all tasks and ensure customer documents are secured
Requirements
- Bilingual fluency in Arabic and English
- Strong communication skills
- Proven sales skills
- Customer resolution and problem-solving skills
About the Company
ADIB is a leading banking institution providing a wide range of financial services.
What we look for
- Bilingual Arabic/English
- Sales skills
- Customer resolution skills
- Communication skills
SalesCustomer ServiceBanking
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