Call Center Agent

Responsibilities

• Make outbound calls to potential customers from internal lead databases
• Present automotive services, offers, and vehicle options in a confident and professional manner
• Understand client needs and offer relevant vehicle or service solutions
• Book test drives, service appointments, or showroom visits
• Maintain accurate logs of conversations, outcomes, and preferences in the CRM
• Meet daily and monthly KPIs related to calls, lead conversion, and bookings
• Record all activities in the CRM platform
• Provide feedback on script performance and lead engagement effectiveness
• Coordinate with sales and service teams for quality lead handling
• Attend product and sales training sessions regularly
• Stay informed about vehicle arrivals, promotions, and service packages

Requirements

• Experience in outbound calling, telesales, or similar roles (automotive industry preferred)
• Strong verbal communication and objection-handling skills
• Fluency in English
• Familiarity with CRM tools and documentation processes
• Positive attitude, target-oriented mindset, and ability to thrive under pressure

Benefits

• Base salary: AED 3,500/month
• Average monthly incentive: AED 1,500–5,000 based on KPIs
• Visa sponsorship (for eligible candidates)
• Medical insurance
• Ongoing training

About the Company

Join a high-energy team in one of the UAE's most active industries. Access a transparent, performance-based incentive structure. Grow through continuous training and development programs. Be part of a results-driven company that values communication and teamwork.