Call Center Agent

Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns
• Operate telephone switchboard station
• Process guest requests for wake-up calls, screening calls, and conference calls
• Monitor busy or unanswered lines and update callers on hold
• Receive, record, and relay messages accurately and legibly
• Instruct guests on internet access and transfer technical issues to support
• Dispatch bell staff or valet staff as needed
• Follow all company policies and procedures regarding safety and professionalism
• Maintain confidentiality of proprietary information

Requirements

• High school diploma or G.E.D. equivalent
• Ability to stand, sit, or walk for an extended period of time
• Ability to move, lift, or carry objects weighing up to 10 pounds
• Proficiency in using computers and POS systems

About the Company

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with them, the experience stays with them. The Ritz-Carlton is part of the Marriott International portfolio.