Call Center Executive

Responsibilities

• Answer inbound calls from families promptly and professionally
• Make outbound calls towards new leads, follow-ups to existing parents, and collect feedback
• Handle parent inquiries, complaints, and requests with accuracy and empathy
• Provide detailed information about the school, its processes, and upcoming events
• Record and update details of all interactions in the CRM
• Escalate complex issues to senior team members
• Achieve daily, weekly, and monthly performance targets
• Maintain a positive, professional, and courteous tone
• Follow call scripts, quality standards, and compliance guidelines

Requirements

• Bachelor's degree is a must
• Prior customer service or call center experience is an advantage
• Excellent English communication skills
• Active listening and problem-solving abilities
• Ability to remain calm under pressure and handle difficult parents
• Basic computer knowledge and familiarity with MS Office/CRM tools
• Flexible working in shifts for an international location