Call Center Operations Agent
Wynn Al Marjan Island
On-siteFull TimeEntry Level, ExecutiveCustomer Service
No salary statedPosted 9 hours ago9h agoApply link checked 45 minutes ago
Why we think you can apply
- Employer country
- United Arab Emirates
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- The employer's office · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 9 hours ago · apply link checked 45 minutes ago
About the role
About the Company
Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club.
Responsibilities
- Answer incoming calls promptly and professionally following brand standards
- Handle guest interactions across calls, email, and digital platforms
- Assist guests with room reservations, service requests, and general inquiries
- Manage reservation and service-related requests across different guest touchpoints
- Maintain high standards of written and verbal communication
- Multi-task across functions including Rooms, Restaurants, Operator, and Theatre
- Coordinate with internal departments to deliver seamless guest experiences
- Handle guest complaints with professionalism and empathy
- Maintain detailed records of calls, requests, and follow-ups in property systems
- Ensure qualitative Forbes Five-Star standards are delivered in all interactions
Requirements
- Previous experience in a call center or customer service role preferred
- Strong verbal communication and listening skills
- Ability to multitask in a fast-paced environment
- Proficiency in Microsoft Office and property management systems
- Fluency in English; additional languages are a plus
- Ability to work a shift-based schedule including weekends, holidays, and evenings
Benefits
- Attractive salary paid in AED
- Excellent leave policy
- Healthcare package
- Incentive programs
What we look for
- Call center or customer service experience preferred
- Strong verbal communication skills
- Ability to multitask in fast-paced environments
- Proficiency in Microsoft Office and property management systems
- Fluency in English
- Availability for shift work including weekends and holidays
Customer ServiceHospitality
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Wynn Al Marjan Island
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