Call Center Supervisor
NMC Healthcare · Dubai
On-site · DubaiFull TimeManager, ExecutiveCustomer Service
No salary statedPosted 6 hours ago6h agoApply link checked 2 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Dubai · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 6 hours ago · apply link checked 2 hours ago
About the role
Responsibilities
- Act as the first point of contact for patients, providing exceptional customer service and support
- Ensure all incoming and outgoing hospital calls are handled promptly and politely
- Manage multiple phone lines simultaneously
- Assist patients with scheduling appointments and providing information about healthcare services
- Confirm insurance details and route calls to the appropriate healthcare personnel
Requirements
- Experience in a call center or customer service environment
- Ability to manage multiple lines and tasks simultaneously
- Strong communication and interpersonal skills
- Experience in a healthcare setting is a plus
What we look for
- Experience in call center environments
- Ability to manage multiple phone lines
- Strong communication skills
- Patient scheduling experience
Customer ServiceHealthcare
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NMC HealthcareDubai
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