Call Center Supervisor
The Ritz-Carlton Abu Dhabi Grand Canal · Abu Dhabi
On-site · Abu DhabiFull TimeEntry Level, Mid LevelCustomer Service
No salary statedPosted 5 hours ago5h agoApply link checked 1 hour ago
Why we think you can apply
- Employer country
- United Arab Emirates · Abu Dhabi
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Abu Dhabi · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 5 hours ago · apply link checked 1 hour ago
About the role
Responsibilities
- Answer, record, and process all guest calls, requests, questions, or concerns
- Contact appropriate departments to resolve guest issues and follow up on outstanding requests
- Operate telephone switchboard and monitor busy or unanswered lines
- Log guest requests, incidents, adjustments, and comment cards into computer systems
- Assist management in training, scheduling, evaluating, motivating, and coaching employees
- Maintain professional appearance and adhere to company policies and quality standards
- Welcome guests according to company standards and anticipate service needs
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
- Ability to stand, sit, or walk for extended periods
- Ability to move/lift objects weighing up to 10 pounds
About the Company
The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As part of Marriott International, we set the standard for rare and special luxury service the world over.
What we look for
- High school diploma or G.E.D.
- 1 year related work experience
- 1 year supervisory experience
Customer ServiceHospitality
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The Ritz-Carlton Abu Dhabi Grand CanalAbu Dhabi
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NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesCall Center SupervisorThe Ritz-Carlton Abu Dhabi Grand Canal · 3 free applies a month