Care Access Specialist II

Headlight Health

WorldwideFully remoteFull TimeMid LevelHealthcare & Telemedicine
Posted 4h ago

Why we think you can apply

Hiring model
Open worldwide · the employer states no country restriction
Work from
Anywhere, the UAE included

Posted 4 hours ago · apply link checked 3 hours ago

About the role

Responsibilities

  • Welcome patients and answer questions about Headlight Health's services
  • Confirm service eligibility and coordinate appropriate clinician matching
  • Support patients through scheduling and onboarding documentation
  • Follow established escalation protocols for clinical concerns

Requirements

  • Empathy, patience and persistence with patients
  • Non-clinical role; no diagnosis or treatment recommendations

About the Company

Headlight Health is a behavioral health partner founded by psychiatrists, focused on improving access to mental healthcare in the Western U.S.

What we look for

  • Empathy, patience and persistence with patients
  • Non-clinical role; no diagnosis or treatment recommendations
Customer ServiceHealthcareMental HealthSchedulingCase management
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