Care Coordinator

Responsibilities

• Join designated patient appointments alongside clinicians to support education and next-step decision making
• Help patients understand recommended next steps, including home sleep testing (HST), oral appliance therapy (OAT), PAP, and other applicable care pathways
• Answer non-clinical questions about the care process, treatment journey, insurance process, expected costs, and logistics
• Support patients during the screening journey when HST is recommended or offered as the next step
• Educate patients on what to expect from the HST process, including insurance verification and potential patient financial responsibility\n- Participate in designated HST results/treatment planning appointments alongside the clinician
• Support patients in understanding treatment options recommended by the clinician
• Clearly communicate treatment logistics, insurance coverage, out-of-pocket responsibility, financing/payment options, and next steps
• Guide patients toward a treatment decision during the appointment whenever possible
• Maintain ownership of assigned patients through key decision points in their journey
• Proactively identify patients who are stalled, undecided, or at risk of dropping out of care
• Conduct patient outreach by phone, SMS, and other approved channels to drive completion of next steps
• Document patient conversations, decisions, objections, and required follow-up accurately and consistently
• Coordinate with Diagnostic Administration, Treatment Administration, and clinicians to resolve patient barriers

Requirements

• Strong communication skills
• Comfort discussing treatment options and patient financial responsibility
• Operational follow-through
• Ability to confidently guide patients toward a decision
• Experience in patient education, conversion, and operational follow-through

About the Company

Happy Health is revolutionizing sleep medicine delivery through our comprehensive telehealth platform. We've eliminated the traditional barriers to sleep care – no more waiting months for appointments or spending uncomfortable nights in sleep labs. Our patients receive FDA-cleared home sleep testing via Happy Ring, an FDA-cleared medical device integrating advanced biometric sensors with AI-powered analysis to deliver highly accurate diagnostics and longitudinal management at home.