Care Specialist

About the Company

Pelago is the leading specialty substance use care provider, built on the belief that effective treatment means matching care intensity to what each member actually needs. With Sona, our voice-first AI Mental Health Specialist, Pelago applies a clinically-driven model to mental health, pairing deep clinical expertise with technology to expand access.

Responsibilities

• Serve as the first clinical point of contact for members, conducting initial screenings and intake assessments.
• Evaluate behavioral health history, substance use, symptoms, and member goals.
• Communicate treatment options and guide members toward the most appropriate level of care.
• Facilitate warm transitions by connecting members with assigned counselors or coaches.
• Maintain a small ongoing caseload providing individual counseling and monitoring progress.
• Provide temporary member coverage during clinician leave or staffing transitions.
• Utilize evidence-based approaches including CBT, Motivational Interviewing (MI), and harm reduction.
• Document member interactions thoroughly and collaborate with cross-functional teams to optimize member experience.

Requirements

• 3+ years of clinical experience working with individuals with substance use disorders.
• Expertise in CBT, MI, and relapse prevention.
• Active and unrestricted state credential (license/certification) issued via a state credentialing board.
• Credentialing recognized by IC&RC or NAADAC (e.g., AADC, CAADC, LADC, LCSW with SUD treatment scope).
• Bachelor's degree in a relevant field.

Preferred Qualifications

• Multi-state licensure.
• Experience providing SBIRT care for people with SUDs.
• Experience in program development and quality assurance in clinical settings.
• Experience with research, data analysis, or program evaluation.
• Technologically proficient with experience leveraging virtual tools for care delivery.