Chat Support Representative ES
Simera
WorldwideFully remoteFull TimeEntry LevelCustomer Service
No salary statedPosted 2 days ago2d agoApply link checked 48 minutes ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 2 days ago · apply link checked 48 minutes ago
About the role
Responsibilities
- Respond to customer inquiries through live chat and other digital support channels
- Provide clear, accurate, and professional responses to customer questions
- Identify customer needs and provide appropriate solutions or guidance
- Troubleshoot customer issues and resolve requests efficiently
- Handle multiple chat conversations while maintaining quality and response speed
- Escalate complex or unresolved issues to the appropriate team
- Maintain accurate records of customer interactions and resolutions
- Identify recurring customer issues and communicate feedback to internal teams
Requirements
- Previous experience in chat support, customer service, or call center roles
- Excellent written communication and comprehension skills
- Ability to work efficiently in a fast-paced environment
- Strong organizational and time-management skills
- Reliable internet connection and a suitable setup for remote work
- Professional, patient, and customer-oriented attitude
What we look for
- Previous chat support or customer service experience
- Excellent written communication skills
- Ability to multitask multiple conversations
- Reliable internet connection
- Proficiency in CRM and ticketing tools
CRMCustomer SupportLive Chat
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesSimilar jobsbased on title, category and scope
Simera
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesChat Support Representative ESSimera · 3 free applies a month