Claims and Operations Specialist (Total Loss)

Responsibilities

• Take ownership of total loss claims once liability is confirmed
• Review vehicle valuations and calculate settlement figures including ACV, taxes, fees and salvage
• Negotiate and finalize total loss settlements with carriers, claimants and other parties
• Coordinate title, lienholder and release documentation
• Serve as single point of contact for total loss status across internal teams
• Report settlement status and payments to Finance
• Coordinate with Transportation on vehicle location, storage, release and salvage transfer
• Work with body shops through inspection and pick-up, confirming release and outstanding charges
• Track open settlements through to payment and follow up on outstanding payments
• Maintain accurate claim files and manage a high volume of concurrent settlements

Requirements

• 2+ years in operations, administrative or coordination roles
• Highly organized with strong follow-up persistence
• Clear communication across multiple teams
• Comfort negotiating and holding settlement figures
• Proficiency with Google Workspace or Microsoft Office, especially spreadsheets

Preferred Qualifications

• Claims experience in first-party collision or third-party property damage
• Experience settling total loss claims including valuations, salvage and title
• Familiarity with CCC and Snapsheet
• Exposure to rental, rideshare or commercial fleet operations
• Experience in startup or fast-paced environments

About the Company

• DriveWhip is a mobility provider leasing and renting vehicles to rideshare and on-demand drivers in the DC area and other cities.