Client Engagement Manager
Medallion
WorldwideFully remoteFull TimeSeniorInformation Technology
USD 105,000–135,000 a yearPosted 4 hours ago4h agoApply link checked 1 hour ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 4 hours ago · apply link checked 1 hour ago
About the role
Responsibilities
- Own a portfolio of complex enterprise healthcare accounts, building trusted relationships across operational, clinical, and executive stakeholders
- Lead large-scale client initiatives end to end, owning timelines, deliverables, and resource allocation
- Align executive stakeholders through structured engagements (EBRs/QBRs) focused on ROI and roadmap alignment
- Identify, prioritize, and resolve internal and customer escalations and project risks
- Analyze customer workflows to surface inefficiencies and implement process improvements
- Define, track, and communicate key success metrics through executive-level insights
Requirements
- 3+ years in customer success, engagement management, or client consulting
- Over 3 years of experience owning client relationships in a SaaS startup environment
- Proven ability to drive engagement across a portfolio of accounts using data insights
- Experience owning escalations and project risk across technical and business stakeholders
- Strong project management skills with the ability to manage multiple priorities in parallel
- Exceptional communication and negotiation skills, confident engaging at the C-suite level
About the Company
Medallion is a leading provider operations platform that automates licensing, credentialing, payer enrollment, and compliance monitoring to eliminate administrative bottlenecks in healthcare.
What we look for
- 3+ years in customer success or engagement management
- Experience in SaaS startup environment
- Enterprise client relationship management
- Project management skills
- Executive presence and C-suite communication
- Experience managing escalations and project risk
Project ManagementSAASCustomer Success
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Medallion
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NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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