Client Experience Agent
IFZA · Dubai
On-site · DubaiFull TimeMid LevelCustomer Service
Posted 1 month ago1mo agoApply link checked 2 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Dubai · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 1 month ago · apply link checked 2 hours ago
About the role
Responsibilities
- Act as the first point of contact for clients and professional partners
- Answer and distribute incoming calls in a timely and professional manner
- Maintain comprehensive records of all calls in the Call Center CRM
- Maintain deep knowledge of IFZA's products and services to address queries efficiently
- Meet individual and team qualitative and quantitative targets
- Ensure confidentiality of client data
Requirements
- Minimum of 2 years' experience as a Call Center agent or similar role in the UAE
- Full English proficiency
- Intermediate computer literacy (e.g., MS Office)
- Familiarity with CRM systems and practices
- Excellent active listening and problem-solving skills
Benefits
- 24 annual leave days
- Annual flight home
- Medical and life insurance plans
- Opportunities for professional growth and development
About the Company
IFZA Dubai is a dynamic international Free Zone Community in the UAE, providing fast and reliable company formation services through a network of Professional Partners and Government Authorities.
What we look for
- 2+ years UAE call center experience
- English proficiency
- MS Office literacy
- CRM familiarity
- Strong communication skills
CRMMS OfficeCustomer Experience
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IFZADubai
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