Client Experience Agent - Reception

Responsibilities

• Acting as a first point of contact at IFZA Reception for Professional Partners, Clients, and visitors
• Supporting the smooth running of the IFZA HQ reception
• Maintaining excellent knowledge of IFZA's products and services to efficiently address queries
• Delivering prompt, courteous, and efficient assistance to all clients
• Providing various client services including document collections, submissions, and mail-management
• Maintaining confidentiality of client data
• Preparing, coordinating, and tracking internal and external document shipments
• Maintaining professional image and high standards of grooming
• Building and maintaining effective working relationships

Requirements

• Excellent verbal and written communication skills in English
• Excellent communication and interpersonal skills with knowledge of telephone etiquette
• Customer focus and adaptability to different personality types
• Excellent active listening and problem-solving skills
• Intermediate computer literacy (e.g., MS Office)

Benefits

• International team with over 50 nationalities
• 24 annual leave days
• Annual flight home
• Life insurance plan
• Medical insurance plan with option to upgrade
• Opportunities to learn, develop and grow within the organization