Client Implementation & Success Manager

Responsibilities

• Lead new client onboarding from kickoff through go-live, including workflow configuration and deliverable management
• Conduct product demos, discovery sessions, and client education
• Deliver customized administrator and end-user training
• Develop, document, and refine onboarding workflows and process guides
• Monitor client usage and proactively intervene to re-engage customers
• Serve as the primary point of contact for ongoing client questions and troubleshooting
• Coordinate technical issue resolution and manage tickets
• Conduct QA testing for product releases

Requirements

• Bachelor's degree in Business, Education, Technology, Communications, or related field
• 2+ years in client success, implementation, system onboarding, or client-facing technical roles
• Experience configuring systems, delivering training, and supporting workflow development
• Experience troubleshooting technical issues and working with cross-functional teams
• Experience creating process documentation, guides, or training materials

Preferred Qualifications

• Certifications or additional training in project management, customer success, or product operations
• Experience with SaaS environments, QA testing, or product operations

Benefits

• Medical, dental, vision, HSA and FSA
• 401K and student loan repayment
• Life insurance & AD&D
• Employee stock purchase program
• Tuition reimbursement
• Performance-based incentive pay
• Wellness program

About the Company

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology and education services to more than 1,200 higher education institutions and millions of students globally.