Client Manager

Responsibilities

• Serve as a day-to-day contact for assigned client accounts, supporting the Client Executive and broader account team
• Build positive working relationships with client contacts, including HR teams, benefits administrators, and consultants
• Respond to client inquiries and requests promptly, ensuring questions are routed to the appropriate internal teams
• Maintain accurate account records, client communications, and action items within Salesforce and other internal systems
• Assist with processing eligibility updates, benefit changes, and plan configuration requests
• Coordinate with Operations, Eligibility, Billing, Clinical, and IT teams to ensure timely execution of client requests
• Monitor account performance metrics, pharmacy spend, and utilization trends
• Triage and resolve client issues by coordinating across internal teams
• Identify opportunities to improve processes, client experience, and operational efficiency

Requirements

• Bachelor's degree in Business, Healthcare Administration, or a related field
• 0-1 year of experience in account management, client success, or client-facing operations within a PBM, health plan, TPA, or managed-care environment
• Healthcare experience required
• Working knowledge of pharmacy benefit operations including claims processing, formulary management, eligibility, network configurations, and benefit plan design
• Strong communication skills with the ability to translate complex pharmacy benefit information into clear guidance
• Proficiency with CRM systems and standard business tools (Microsoft Office, Teams)