Client Relationship Director

Responsibilities

• Serve as the primary strategic point of contact for high-value enterprise accounts
• Lead high-profile Customer Business Reviews and Steering Committees
• Act as a player-coach leading and developing two Strategic Account Managers
• Partner with client business units to maximize feature adoption and subscription value
• Own the strategy for protecting the active client base and managing Business-at-Risk accounts
• Coach team members to identify cross-sell and upsell opportunities
• Mobilize cross-functional teams to resolve escalations
• Capture client feedback to influence the product roadmap

Requirements

• 7-10+ years of experience in enterprise software sales, customer success, or strategic client delivery
• 3-5+ years leading direct or cross-functional enterprise account teams
• Proven experience steering Tier 1 SaaS/cloud deployments
• Demonstrated track record of meeting or exceeding retention (GRR/NRR) and expansion targets
• Advanced executive presence and negotiation skills
• Understanding of global IT ecosystems and enterprise governance models
• Proficiency with CRM platforms (Salesforce preferred)
• Bachelor's degree in Business, Information Systems, or a related technical discipline
• Willingness to travel 30-50% for customer on-sites

Benefits

• Competitive Medical Benefits (PPO + HSA available)
• Vision, Dental, and Short-Term Disability fully covered
• Unlimited PTO, Holidays, and Flexible Work Schedule
• Remote Work Stipend
• Equal Paid Parental Leave
• 401k with Employer Matching
• Quarterly Wellness Reimbursement
• Remote Work Environment

About the Company

Cayuse is committed to our customers' success by empowering organizations to conduct globally connected research that advances science, discovery, and society through integrated technology solutions.