Client Service Analyst - Livechat (Seychelles, French&Creole required)

Responsibilities

• Support clients on all inquiries via live chat or email
• Ensure efficient and excellent customer service experience
• Manage and follow up on inquiries and complaints of current and prospective clients
• Convert customer needs into constructive feedback and solutions for management
• Supervise and manage manpower to ensure sufficient coverage for livechat and email operations
• Provide coaching and training to team members to prevent errors and incidents
• Analyze performance data and prepare detailed reports with solutions to problems
• Act as a communication bridge across departments to ensure effective project collaborations

Requirements

• Bachelor degree in finance, economics, mathematics or related field
• 5-7 years of customer service experience, with 2-3 years in supervisory or management roles
• Familiarity with frontline operations in Financial institutions, Fintech, Banking, or call-center environments
• Proficient in English, French, and Creole for communication and writing
• Ability to perform 5 days' rotational shift work including weekends and public holidays
• Strong acumen with numbers and statistics

About the Company

Bybit is one of the world's leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, and Web3.