Client Service Associate (Part-Time) – UAE Nationals, Dubai
Richemont · Dubai
On-site · DubaiPart TimeMid LevelCustomer Service
Posted 1 day ago1d agoApply link checked 12 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Dubai · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 1 day ago · apply link checked 12 hours ago
About the role
Responsibilities
- Provide exceptional after-sales service and support to clients
- Act as the main point of contact for service-related inquiries
- Guide clients through repair and service processes with clarity and care
- Monitor service files and ensure timely follow-up and communication
- Support the boutique and watchmaker in delivering a smooth service experience
- Contribute to client satisfaction and after-sales performance
Requirements
- Minimum 3 years' experience in client service (luxury is a plus)
- Strong communication and interpersonal skills
- Ability to manage multiple priorities with attention to detail
- Interest in jewellery, watches, and after-sales service
- Comfortable using systems and tools (MS Office, CRM)
- Fluency in English (Arabic or French is a plus)
About the Company
Richemont is a world leader in the luxury sector, specializing in jewelry, watches, and high-end accessories through various Houses such as Cartier.
What we look for
- Minimum 3 years client service experience
- Strong communication skills
- Interpersonal skills
- Attention to detail
- Proficiency in MS Office and CRM
- Fluency in English
CRMMicrosoft Office
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