Client Services Manager

About the Company

LTF Digital is a leading digital marketing agency specialising in the medical aesthetics industry. We help clinics and practitioners connect with patients, build their brands, and grow their businesses through cutting-edge digital strategies.

Responsibilities

• Build and maintain strong relationships with clients, understanding their needs, goals, and expectations
• Develop detailed project plans and timelines to ensure on-time and on-budget delivery
• Provide regular status updates, reports, and insights to clients throughout the project lifecycle
• Anticipate potential challenges and proactively address issues or escalate concerns
• Work closely with internal teams including design, content, SEO, and PPC to ensure seamless execution
• Identify opportunities to optimise processes and improve client experience

Requirements

• Minimum 2 years of experience in client services, account management, or project management
• 2 years of experience in digital marketing or the medical aesthetics industry
• Proven ability to manage multiple projects simultaneously under tight deadlines
• Exceptional verbal and written communication skills
• Strong problem-solving mindset and ability to think critically
• Self-motivated with proficiency in managing time independently in a remote environment
• Must be fluent in both Arabic and English (speaking and writing)
• Must be based in Dubai or the wider UAE region and eligible to invoice as an independent contractor

Preferred Qualifications

• 2 years of experience in a marketing agency environment
• Direct experience in Medical Aesthetics
• Experience with CRM systems such as HubSpot or ClickUp