Client Services Manager - Private Banking CSM
Mashreq
On-siteFull TimeManagerFinance & Banking
Posted 6 hours ago6h agoApply link checked 5 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- The employer's office · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 6 hours ago · apply link checked 5 hours ago
About the role
Responsibilities
- Standardise and manage service and operational quality across the Private Banking Division
- Ensure adherence to bank policies, SOPs and regulations at all levels
- Create, negotiate, implement and monitor SLAs with all partners
- Manage all Client Service Officers and ensure proper service levels
Requirements
- Experience managing client service operations in private banking
- Knowledge of banking policies, SOPs and regulatory compliance
What we look for
- Experience managing client service operations in private banking
- Knowledge of banking policies, SOPs and regulatory compliance
Risk ManagementComplianceBankingManagementSLA
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Mashreq
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