Client Strategist

Responsibilities

• Lead annual strategy sessions with institutional stakeholders to align campus goals with the PeopleGrove platform
• Set clear targets and provide direction on platform usage based on institutional priorities
• Own the renewal strategy for the portfolio, including forecasting, timing, and negotiation
• Manage and coach a team of Engagement Managers, setting priorities and reviewing progress
• Identify risk metrics and monitor account health to intervene on at-risk accounts
• Serve as the senior point of contact for institutional leadership
• Track monthly gross and net retention rates, logo retention, and adoption metrics

Requirements

• 6+ years in client success, account management, or a related role in higher education or SaaS
• Experience leading or mentoring a team
• Proven track record of managing renewals and account growth for enterprise clients
• Experience with CRM platforms such as Salesforce or ChurnZero
• Bachelor's degree in a related field
• Ability to travel approximately 35–40%

Preferred Qualifications

• Advanced degree
• Background in both higher education and SaaS

Benefits

• Competitive salary + annual bonus
• Flexible PTO and remote work options
• Full medical, dental, and vision coverage
• 401K with generous company match
• Company-paid life and disability insurance

About the Company

PeopleGrove is a leader in student and alumni lifecycle engagement, helping colleges and universities drive real outcomes through innovative software solutions for mentorship, career readiness, and competency tracking.