Cluster Manager - Priority Direct

Responsibilities

• Directly supervise and support the VRM team within the assigned cluster
• Allocate monthly customer portfolios and ensure fair workload distribution
• Hire planned headcount in VRMs and ARMs and replace resignations on time
• Set and track team KPIs for service quality, portfolio management and sales
• Conduct performance reviews and coaching to enhance VRM capability
• Ensure VRMs manage portfolios of 400-1,000 customers through virtual channels
• Drive acquisition and upgrade of Priority Banking customers
• Ensure VRMs generate qualified sales and referrals for investment, takaful and other products
• Resolve escalated customer issues with relevant departments
• Ensure ODD and compliance cases are actioned within agreed turnaround times

Requirements

• Minimum ten years of banking experience in the UAE
• Experience in sales or wealth advisory to priority banking or retail HNI customers
• Experience leading a team of professionals
• Knowledge of UAE banking regulations, credit policies and risk practices
• Knowledge of ADIB Priority Banking and retail products
• Understanding of virtual banking service models
• Strong analytical and reporting skills using CRM and MIS tools
• Ability to lead, motivate and coach a team

About the Company

• Islamic bank operating in the UAE offering Sharia-compliant services