Collection Officer

Responsibilities

• Follow up daily with customers regarding outstanding invoices and overdue balances via phone, email, WhatsApp, and physical visits
• Prepare daily and weekly collection schedules and develop action plans for long-outstanding accounts
• Reconcile customer accounts with the finance team and identify unidentified payments or disputes
• Coordinate with sales, logistics, and warehouse teams to resolve customer disputes and pricing differences
• Maintain accurate records of all collection activities, commitments, and payment updates in the ERP system
• Prepare various reports including daily collection activity, overdue aging, and collection target versus actual reports

Requirements

• Bachelor's degree or diploma in Accounting, Finance, Business Administration, or a related field
• 2–3 years of experience in collections, accounts receivable, or credit control
• Proficiency in Microsoft Excel and experience using ERP or accounting systems
• Strong communication and negotiation skills with the ability to handle difficult customers
• Valid UAE driving licence
• Fluency in Arabic is required
• Proficiency in English

Preferred Qualifications

• Previous UAE experience
• Knowledge of UAE customer collection practices

Benefits

• Salary of AED 4,000
• Career growth opportunities
• Company Visa and Medical Insurance